Help & Contact

Each product in our shop has a specific delivery time listed – and you'll also find it in your order confirmation. Delivery times vary depending on the item, as not everything is stored directly in our warehouse. Many products come from our suppliers. This allows you to order a wide range of items – even those we don’t stock ourselves.

The stated delivery time includes both the delivery from the supplier to us and the shipping to you. Once your parcel is dispatched, it usually takes just 1–2 business days to arrive.

Some items are in stock – they ship immediately. Others are stored at our suppliers and need to be ordered in after you place your order.

The delivery time shown already includes both stages – from the supplier to us and then to you. Sometimes we even send items directly from the supplier to speed up delivery.

If a product is marked "ready for pickup", it’s available in our store and can be collected during opening hours.

‼️ Important: Our store and workshop will close permanently on 30.04.2025. From then on, we will operate exclusively online.

You can easily order via our shop – either as a guest or with a customer account (recommended). Why create an account? Because you’ll be able to track your order status at any time.

🗒️ Note for technical items – “Please check” If you're unsure about compatibility (e.g., with bike parts), you can leave a note during checkout, such as:

"Please check if this part fits a KTM SX-F 350, model year 2023."

When we see this, your order will be paused and manually checked before it ships. This helps prevent wrong deliveries.

You can pay with PayPal and are automatically protected by PayPal Buyer Protection. To be honest, you likely won’t need it 😉 – we always aim to solve problems fairly.

As soon as your parcel is shipped, you'll receive an email with a tracking link. You can check the status of your parcel at any time.

Your order has been received and is currently being processed – either directly from our warehouse or from a supplier.

Please give the shipping provider 1–2 business days. If nothing happens, contact us and we’ll help you out!

You can find our current shipping cost overview by country, weight, shipping method, and more here: 🔗 Shipping Information

Yes! You can have your order delivered to a DHL Packstation. Make sure you provide the following details during checkout:

• Full name (as registered with DHL)

• DHL customer number (Postnummer)

• Packstation number (e.g., "Packstation 123")

• ZIP code and city of the Packstation

📌 Important:

• Only available via DHL shipping

• Bulky items may not be deliverable to Packstations

You can return items to us within 30 days and get your money back.

• You cover the return shipping if you simply don’t want the item anymore.

  We pay the return shipping if:

  • The item is damaged

  • We sent you the wrong product

Size exchanges for clothing are free of charge. Please note: This only applies to apparel – not technical items or accessories. Note: only for germany

Simply fill out our return form to start a return. You’ll receive a return label after we check that the return is within the allowed period and if a return is necessary.

If you receive a damaged or faulty item, you can initiate a complaint quickly and easily.

Here’s how:

• Take a few photos of the issue

• Send them via our form or by email

• We’ll handle it ASAP and find a fast, fair solution

We’ve got your back!

You’ll find our size charts here: 🔗 Size Charts

Simple: We want to give you the best service possible – and for that we need a clear head. That’s why we’ve set up our phone system to call you back as soon as we have time for you.

We work hard on every single order – focused and with full commitment. When we call you, you’ll have our full attention – promise!

You can pay securely and conveniently with:

• PayPal (incl. Buyer Protection)

• Klarna (invoice, installments, instant transfer)

• Credit Card (Visa, MasterCard, Amex)

• Prepayment (bank transfer)

Yes! Simply enter your voucher code during checkout – either in the cart or at the payment stage. The amount will be automatically deducted from your total.

If a payment fails:

• Check your details

• Try a different payment method

• Or contact us – we’ll help right away

Many products are restocked regularly – but not all. Just send us a quick message and we’ll check availability for you.

Yes – just enter your email address on the product page, and we’ll notify you when the item is available again.

Absolutely! Especially for technical items, feel free to leave a comment in your order like:

"Please check if this part fits KTM EXC 250, model year 2022."

We’ll manually review your order before shipping to make sure everything fits.

Send us an email or use our contact form – include pictures or vehicle details if possible. We’ll help you out – even with more complex requests.